Privacy Policy
Last updated: April 13, 2026
1. Introduction
At SendHup, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our messaging platform. By using our Service, you consent to the practices described in this policy.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, and authentication credentials. If you purchase credits, we collect billing information processed securely through our payment partners (Stripe and Coinbase Commerce).
Usage Data
We collect information about how you interact with the Service, including message logs, delivery statuses, API call records, IP addresses, browser type, and access timestamps.
Message Content
We temporarily process the content of messages you send through our platform for the sole purpose of delivery. Message content is not stored beyond the retention period necessary for delivery confirmation and troubleshooting.
3. How We Use Your Information
- To provide, maintain, and improve the Service
- To process transactions and send billing-related communications
- To deliver messages on your behalf to your designated recipients
- To monitor and analyze usage patterns for performance optimization
- To detect, prevent, and address abuse, fraud, or technical issues
- To comply with legal obligations and enforce our Terms of Service
- To send you product updates and service announcements (with opt-out)
4. Data Sharing
We do not sell your personal information. We share data only with:
- Service Providers: Third-party carriers and email providers necessary to deliver your messages.
- Payment Processors: Stripe and Coinbase Commerce for secure payment handling.
- Legal Requirements: When required by law, subpoena, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice.
5. Data Security
We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, regular security audits, and access controls. While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your account data for as long as your account is active. Message logs are retained for 90 days for delivery tracking and support purposes. Upon account deletion, personal data is purged within 30 days, except where retention is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Export your data in a portable format
- Object to or restrict certain processing activities
- Withdraw consent at any time (where processing is consent-based)
To exercise these rights, contact us at privacy@sendhup.com.
8. Cookies & Tracking
We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies may be used to understand usage patterns and can be disabled through your browser settings.
9. International Transfers
Your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms. See our Data Processing Agreement for details.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on the Service at least 30 days before they take effect.
12. Contact
For privacy-related inquiries, contact our team at privacy@sendhup.com.